FAQs

Frequently Asked Questions (FAQs)

Welcome to Glow & Vault! Here are answers to some of our most frequently asked questions. If you need further assistance, feel free to contact us on Instagram at @glownvault.lk.

1. What products do you sell?

Glow & Vault offers a curated selection of beauty, makeup, skincare, and fashion finds. Product availability and details are listed on our website.

2. Are your products in stock or available for pre-order?

We offer both in-stock products and pre-order items.

  • In-Stock: Products currently available and ready for dispatch.
  • Pre-Order: Products sourced especially for our customers, typically requiring 10–14 business days for sourcing.

Please check the product description to confirm availability before ordering.

3. How do I place an order?

Browse our website, select your desired products, add them to your cart, and proceed to checkout. Enter your correct contact and delivery details and follow the payment instructions.

For more information, please visit our Order Guide page.

4. What payment methods do you accept?

We currently accept payment through bank transfer. Please follow the payment instructions provided during checkout and send your payment receipt to @glownvault.lk on Instagram for verification.

5. Do I need to pay in full when ordering?

Yes. Full payment is required upfront for all orders, including both in-stock and pre-order products. We do not offer a 50% deposit arrangement.

Orders will be processed once payment has been received and verified.

6. Do you offer Cash on Delivery?

No. Cash on Delivery (COD) is not available. Payment must be completed before your order is processed.

7. How long do pre-orders take?

Pre-order products typically require 10–14 business days for sourcing. Additional time is needed for courier delivery once the product arrives. Timelines are estimates and may vary depending on supplier availability and other unforeseen circumstances.

8. How long does delivery take for in-stock products?

In-stock orders are generally dispatched within 1–2 business days after payment confirmation. Estimated delivery is 2–5 business days after payment confirmation, depending on your location and courier service.

9. How much is shipping?

Our standard shipping fee is LKR 450, unless otherwise stated at checkout.

10. Do you deliver across Sri Lanka?

Yes, we offer courier delivery across Sri Lanka. Please ensure that your delivery address and contact number are accurate when placing your order.

11. How can I check my order status?

You can contact us through Instagram at @glownvault.lk for updates regarding your order. Tracking details will be shared when available from the courier service.

12. Can I cancel or return my order?

Please refer to our Returns & Refunds policy for information about cancellations, returns, and refund eligibility. We recommend reviewing this policy before placing your order.

13. How can I contact Glow & Vault?

For product inquiries, order updates, or assistance, contact us through Instagram at @glownvault.lk.

Thank you for shopping with Glow & Vault — your support means a lot to us!