Shipping & Delivery

Shipping & Delivery

At Glow & Vault, we aim to make your shopping experience smooth, reliable, and convenient. Please read our shipping and delivery policy before placing your order.

1. Order Processing

In-Stock Products

  • Full payment is required before your order can be dispatched.
  • Orders are processed after payment has been received and verified.
  • In-stock orders are generally dispatched within 1–2 business days after payment confirmation.

Pre-Order Products

  • Full payment is required upfront to confirm all pre-orders.
  • Pre-order items typically require 10–14 days for sourcing.
  • Once your item arrives and is ready for dispatch, we will arrange courier delivery.
  • Customers will be notified if there are any significant sourcing or delivery delays.

2. Delivery Time

In-Stock Products: Estimated delivery is 2–5 business days after payment confirmation.

Pre-Order Products: Please allow 10–14 days for sourcing, followed by additional time for courier delivery.

Delivery timelines are estimates and may vary depending on your location, courier service, public holidays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Standard shipping fee: LKR 450 per order, unless otherwise stated at checkout.
  • Any applicable additional delivery charges will be communicated to the customer before dispatch.

4. Delivery Method

We deliver orders through courier services across Sri Lanka.

Please ensure that the name, contact number, and delivery address provided at checkout are accurate. Incorrect or incomplete details may cause delays or additional delivery charges.

5. Payment Policy

  • Full payment is required for both in-stock and pre-order products.
  • Orders will be processed once payment has been received and verified.
  • Cash on Delivery (COD) is not available.
  • For bank transfers, customers should send their payment receipt to @glownvault.lk on Instagram for verification.

6. Order Tracking and Updates

We will provide delivery or tracking details when they are available from the courier service. Customers may contact us through Instagram for updates regarding their orders.

7. Delays and Unforeseen Circumstances

Although we do our best to meet the estimated timelines, delays may occur due to supplier availability, international sourcing, courier disruptions, public holidays, or other circumstances beyond our control. We will communicate significant delays whenever possible.

8. Contact Us

For questions about shipping, delivery, or your order, contact us through Instagram at @glownvault.lk.

Thank you for shopping with Glow & Vault — we appreciate your trust and support.